Become a debt collection agency that receives fan mail.
With applied psychology we support customers and create emotional relief along the whole experience.
“I am not used to such a friendly collection agency. Thank you for taking care.”
Heike, telco customer
August 2020
“A completely new picture of debt collection!”
Pauline, ecommerce customer
January 2021
“Without your website I wouldn't have any idea what the claims were all about! Even in COVID you were very patient and helpful.”
Peter, magazine customer
December 2020
“It's not a nice situation. But your service was always nice and helping!”
Susanne, ecommerce customer
May 2021
“Great communication and very friendly people. Thanks for taking the time with me. I'm glad I ended up with troy.”
Chris, telco customer
May 2020
“You were there for me, and now I know what to do... thank you so much.”
Huy, telco customer
December 2020
Founded on CX-Science and Behavioral Economics.
Proven and award winning ...
Ingredients: a modern tech-stack that puts customers in focus.
Self-Service with many payment options
Leading ratio of debt collection licensees
All relevant online and offline channels
Real-time integration into the clients’ ERP
Unbureaucratic, caring communication
ML-driven mass-individualization
Digital activation of “offliners”
“Augmented collections” combines human & AI competencies
Extensive Service Levels thanks to ample Automation
Acceleration with potent Text and Voice Bots
Unique realtime transparency about process and communication
Best practices of dissonance theory to secure relationship
AI assistance and Machine Learning-based process optimization are relevant drivers for troy’s CX edge.
Machine Learning considers communication preferences to define individual journeys.
Text and Voice-Bots ensure real-time CX and efficiency.
Outbound sequence follows Machine Learning prioritization.
AI-based call coaching drives continuous improvements and quality assurance.
