troy is a Venture Capital-backed debt collection FinTech.
Welcome to a new era of our industry.
With Customer Experience-enhanced debt collection, the troy_experience achieves industry-leading recovery rates and maximum customer retention for its clients. Therefore, industries with high customer acquisition costs and/or high customer lifetime value benefit most from this unique approach to debt collection.
Focussing on enterprise clients, troy serves category leaders in Telecommunications, Insurance, Publishing, Utilities, and eCommerce.
With Customer Experience-enhanced debt collection, the troy_experience achieves industry-leading recovery rates and maximum customer retention for its clients. Therefore, industries with high customer acquisition costs and/or high customer lifetime value benefit most from this unique approach to debt collection.
Focussing on enterprise clients, troy serves category leaders in Telecommunications, Insurance, Publishing, Utilities, and eCommerce.
Hungry for growth.
For its global clients, troy combines its own international subsidiaries with the troy_network, a selection of boutique debt collection agencies with expertise in their respective local markets.
All partners commit to delivering the troy_experience. Additionally, our platform enables and supports them.
All partners commit to delivering the troy_experience. Additionally, our platform enables and supports them.
By utilizing Artificial Intelligence and Machine Learning, we are able to guarantee that even written or verbal 1:1 communication in the most remote location is able to meet our CX-leading standards.
Driven by purpose.
We believe that struggling is part of life.
The same way companies struggle to fulfill their promises sometimes, customers can struggle with their end of the deal.
We believe that the true value of a relationship lies in supporting our partners when they struggle.
This creates lasting, valuable relationships. It pays off!
We believe that the best support is tailored to individual needs.
Some might need structure, some might need patience, some might need firm guidance.
We know that technology allows you to achieve this not only for one but for many.
our ambitions & supporters
To ensure global clients of consistent experience excellence across all geographies, all mass and individual communication is channeled through the troy platform. Machine learning-based, internationally harmonized reportings with a drill-down into each customer interaction around the globe provides the ultimate peace of mind for any brand representative.
To outclass globally incumbent debt collectors as a FinTech challenger is only possible due to the extraordinary support of our investors and Business Angels and both privately and publicly funded accelerators. These names might only be well-known in the startup community, but our gratitude goes out to eCAPITAL, HTGF, HDI, B2G, and Avala, as well as SAP.iO, F10, German Accelerator, TechTour, iCXA, and FTGA.
